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ANNOUNCEMENTS

What’s New?

 

October 18th, 2021

 

Dear members of the Funding Talent community,

As you are aware, Funding Talent has recently undergone some significant changes in respect to its product offerings.  In making these decisions, Funding Talent took into account our members’ loyalty and passion for Funding Talent, and we thank our members for their continued support.  As an update, we have completed refunding all eligible members and have issued final payouts based on our new Edge program.

As we move forward, we will continue to focus on developing new products that are aligned with Funding Talent’s mission to educate and promote responsible trading behaviour.

In alignment with our market growth plan, the Funding Talent team is delighted to appoint Jane Crowell as the new Chief Executive Officer of Funding Talent. Jane is an exceptional leader who is well positioned to grow Funding Talent’s platform to its full potential.

We have an exciting pipeline of product offerings – two of which are in Beta testing already. The Funding Talent team are well positioned to advance new ideas and product offerings that our valued members will love.

This is the start of the next chapter for the company. We are proud of what the Funding Talent team has built in under two years, and so excited to see what the future holds for Funding Talent and our members.

If you have any questions about Challenge or the payout process, you can find more information here: https://fundingtalent.com/faq/, or you can reach out to [email protected].

 

September 29th, 2021

 

Dear Challenge Members, 

Effective immediately, we are permanently removing Challenge as a Funding Talent program offering. This decision was difficult to make, and we understand that we will lose members as a result.

Like any new business, Funding Talent has experienced difficulties that are often felt during periods of hyper growth. While Challenge provided an exciting time of expansion for our organization, it carried us away from our original mission.

Since our founding 19 months ago, our membership skyrocketed to welcome 13,000 members in 162 countries around the globe. This extraordinarily fast growth has required us to become abundantly clear about who we are as an organization, and how we want to grow.

It is important for us to be explicitly clear that Funding Talent is not, and has never been a broker. There is no live capital or trading taking place, nor do we benefit from any of the simulated trades taken on Elite accounts. All accounts within our program are demo accounts. Our business operates as a globally leading simulated learning experience or game where aspiring traders have the opportunity to be quickly rewarded for their increased knowledge and success.

We will be providing Challenge members a place to continue their journey with us by releasing our new Edge program in beta on Monday, October 4. This evaluation-free model reflects our company’s objective to help traders learn risk management and develop their trading strategies. We recognize that Edge will not be a great fit for all Challenge members. You can evaluate whether Edge is the right fit for you by visiting here.  

At Funding Talent, we are excited to be moving forward with a crystal clear vision of who we are, and with a commitment to returning to the type of offerings that originally made us great. Although our relationship will be ending with some of you today, we are committed to doing what’s right. Moving forward, Challenge and Challenge Elite members will have the following options:

 

Option 1: Continue With Edge and/or Request Final Payout


All Challenge members have been automatically transitioned to Edge. A description of the Edge program can be found here. To obtain your Edge account details, please email [email protected] 

Those who do not wish to continue with Edge are able to request their final payout and exit the program with no further actions required.

  • Please note that the rules of this model go into effect immediately. This includes those who currently hold a Challenge Elite account and are in “profit”.
  • As a one-time courtesy, we will remove the consistency parameters for Challenge Elite members on their next payout.
  • The Edge program’s payout caps and payout percentage will be applied at the next and final Challenge Elite payout.
  • All Challenge Elite members must request a payout within 48 hours of this notice.
    1. All Phase 1 and 2 members who have not violated their account may request their new Edge details by 11:59:59 p.m. EST on Saturday, October 2.
  • Edge does not require an evaluation to be passed, so these members can begin trading the simulated account and earning rewards on program launch.

 

Option 2: Request a Refund


We will authorize a refund for members who meet the following conditions:

      1. Challenge Phase 1 or 2 account that has not been violated.
  • The account must be active: a position must have been entered on the account within the last 14 days.
    1. Challenge Elite accounts that have not been violated.
      1. The account must be active: a position must have been entered on the account within the last 14 days.
      2. All eligible members will have to submit a refund request by 11:59:59 p.m. EST on Saturday, October 2.

Please note that we will experience delays in our response time as this decision will affect many members. We kindly ask that you do not email our support team more than once as it will move your inquiry to the back of the queue.

While we acknowledge that today’s announcement will be upsetting for some members, we are confident in our decision as we fully commit to the educational gaming space and formally depart from the prop firm community.

We thank you for your loyalty to Funding Talent, and wish you the very best of luck no matter where your journey may lead.

Sincerely,

Your Funding Talent Team

 

September 12th, 2021

As promised, we are pleased to provide you with an update on the recent events that negatively impacted our program, and to provide you with the information you need to prepare for the week ahead.

As important security updates are underway, our team has diligently been working around the clock to provide all members negatively affected by the DDoS attack with a brand new account.

All affected members who have contacted our team via [email protected] regarding account issues are in the queue to receive assistance. If you have already sent us an email, no follow-up is required. Please be mindful that sending additional emails for the same request may increase support wait times.

In the coming days, our team will be working with those who requested new accounts to properly restore their balance. The balance will reflect your progress prior to the identified DDoS attack on September 9, 2021.

Please be advised that while operations will resume for Funding Talent members at 9 a.m. EST on Monday, September 13, those who resume activity on their pre-existing accounts will no longer be eligible for assistance in relation to the attack.

If you are waiting to receive support, please do not resume trading until your new account details have arrived. Trading days will be added to all new accounts unless you have requested otherwise.

If your account is in greater standing than it was prior to the attack and you do not wish to have your account reset, no action is required. To be clear, we cannot reimburse unrealized profits. With the increased amount of support staff we have incorporated, our goal is to have all account details sent before the week is over.

We understand that the past four days have been challenging for all involved, and we want to extend our deepest appreciation for your patience and loyalty to this community. As part of our commitment to you, we are going to be compensating all affected members in three ways:

1. We will be giving you the opportunity to utilize a second Fast Pass. If you have already used your one-time Fast Pass, you are now eligible to acquire another by emailing support to receive your custom invoice. If you have yet to use your first Fast Past, you are now eligible for two.

2. We will be providing the same members with a $135 USD credit that can be used toward any Funding Talent purchase. This credit will be made available on Monday, September 20, 2021. To redeem your credit, please email [email protected] on or after September 20th. In order to verify your eligibility, please ensure your email reflects the account number that was negatively impacted.

3. For those who have been unable to use their account due to this unforeseen disruption in service, we will be offering extra days relative to the days lost. If you do not wish to have extra days added to your account, please state this when contacting support for new account details.

We will continue to keep you updated on important information as it becomes available, and sincerely thank each and every one of you for your continued support and patience as we work toward fully resuming our operations.

 

September 10th, 2021

On September 9, we learned that Funding Talent had been targeted in a coordinated denial of service attack (DDoS), causing slowdowns and outages on the server starting at the opening of the London market.

While service was restored within a few hours, Funding Talent experienced a second attack on the morning of September 10, which has caused several ongoing issues to our servers.

We are deeply saddened to share that we have now collected enough evidence to prove this attack was intentional and malicious, with the goal of causing significant reputational damage to our brand and extreme frustration for our members. We want you to know that we share in your upset and disappointment, and that we understand it is our responsibility to resolve this matter and ensure our members do not experience an event like this again.  As we communicated yesterday, this attack has thankfully not affected any core systems or customer dashboards. Your information and privacy is secure, and there has been no breach of system or client information in any way.

We have made the difficult decision to temporarily disable trading on instruments while we perform security maintenance, starting on September 10, 2021 at 2 p.m. EST. During this time, we kindly ask all members to not place trades. Our team is fully dedicated to resolving this matter and is working around the clock to restore service. We promise to deliver a fully transparent update by Sunday, September 12 at 6:00 p.m EST.

If your account has been affected by the attack and you have not already contacted support, please send an email to [email protected], noting all account numbers that were negatively affected and any issues or errors that need to be resolved. If you do not wish to have any trading days added to your start date, please request this in your email. If you have already emailed support, you are in the queue to be assisted as soon as possible.

Once our systems have been fully restored, our team will be prepared to create new account details for affected members which will reflect their account balance prior to when their trades were negatively impacted.

We are deeply sorry for the disruption in your service, and thank you for your support and understanding. We look forward to regaining your trust in our ability to provide you with the service and experience you expect and deserve.

 

September 9th, 2021

This morning we experienced a disruption in service, which began six minutes prior to the opening of the London market. Upon launching an internal investigation, we learned that what appeared to be a server issue was in fact a targeted denial of service attack, which caused slowdowns and outages on the server.

In accordance with Funding Talent’s cybersecurity procedures and policies, our investigation has concluded that this attack has not affected any core systems or customer dashboards. Due to the nature of this attack being an external pressure on our server, not an internal breach, our investigation has proved there to be no breach of system or client information in any way. We are presently working with our cybersecurity team to resolve this issue promptly and to stabilize all Funding Talent servers to provide a positive customer experience.

We understand the disruption and frustration this attack has caused our members. In response, any member who experienced a disruption in service due to the attack can close their current positions and email [email protected] to have their account reset to the balance that existed prior to the attack.

We will also be adding an extra trading day to these affected Flex and Challenge accounts to make up for the time lost. Further, we will allow any Elite member affected an extra day to request their Elite payout.

We have brought in additional support agents to help expedite these requests and ensure the disruption to our members is as limited as possible. If your account was not affected due to the attack, no action is necessary.

As Funding Talent experiences accelerated growth across the globe, we are strengthening our cyber defences.

This event has served as a reminder of the importance of staying ahead of cybercrime, which is increasingly a threat to people and corporations around the world. It has also given us an even greater appreciation for the support and loyalty of our members as our company continues to grow.

Should you have any questions or concerns about what this cyber attack means for your member experience at Funding Talent, please reach out to our support team, [email protected].

We thank you for your patience, and will continue to update you as we resolve this matter.

 

August 31, 2021

As promised in our previous announcement, we are excited to provide you with an update on the reintroduction of cryptocurrencies as well as some new additions that are being introduced for the enhancement of your experience in our program.

FX Commissions & Spreads

First, we have listened to your feedback and are happy to announce that we will be adding commission to FX pairs while instead providing significantly lowered spreads. Our goal is to try to keep spreads as low as possible for scalping and intraday trading while keeping our server conditions realistic and flexible for all. Commissions will be adjusted as needed but will be generally focused around $3 for FX pairs.These additions will come into effect on the 1st of September. At that time, all accounts with the .ft or .ft2 suffix will automatically be converted to this new standard.

Cryptocurrencies

As we all explore the uncharted new market which is cryptocurrencies, we want to ensure that moving forward we are providing our members with the best trading experience in the market. As this requires both time and dedication, we will be reintroducing cryptocurrencies on or before the 22nd of September. We are aiming to launch the return as soon as we possibly can.When that time comes, we will begin the rollout with BTC/USD and ETH/USD before adding the rest of our member’s favourite cryptos!

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